Shipping & Returns

SHIPPING POLICY

All our cakes/cupcakes are checked before they are delivered/collected and ensured that they are in perfect condition before leaving. Cakes/cupcakes need to be checked again and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery or self-collection.  

Delivery is done by a delivery service company and we reserve the right to not entertain any further complaints thereafter.

Return & Exchange Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. ALL perishable goods such as food (cakes, cupcakes etc.) and flowers cannot be returned. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Note that for ALL perishable goods, cancellation is NON-REFUNDABLE unless given a notice of 30 days or more. For dessert tables, deposit is NON-REFUNDABLE once payment is made and date is confirmed.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
There is often some processing time before a refund is posted. 
If you’ve done so and you still have not received your refund yet, please contact us at cupcakedivinity@yahoo.com.sg

Sale items (if applicable) 
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cupcakedivinity@yahoo.com.sg and send your item back to us. We reserve the right to not replace items if they were undamaged when delivered/collected.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to Hougang Avenue 7, Singapore.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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