SHIPPING & RETURNS
All our baked goods are carefully checked for quality and condition before they are delivered or self-collected to ensure that they are in perfect condition. Upon delivery or self-collection, it is the responsibility of the customer to carefully inspect the baked goods for any errors or discrepancies. Customers are responsible to ensure that someone is available to receive the delivery at the designated address during the scheduled delivery time. If no one is available to received the delivery, the order may be returned to our premises or additional delivery charges may apply for re-delivery.
If any errors or discrepancies are found, they must be raised immediately upon delivery or self-collection. We will do our best to resolve the issue promptly. Once the baked goods are accepted and no errors or discrepancies are raised, they shall be deemed accepted by the customer.
Delivery is carried out by a delivery service company, and we are not responsible for any issues that may arise during the delivery process. In case of any complaints or issues with the delivery, we will work with the delivery service company to resolve the matter, but we reserve the right to not entertain any further complaints or requests for refunds or exchanges after the baked goods have been delivered or self-collected. We are not responsible for any delays or issues with delivery that are beyond our control, such as weather conditions, traffic, or other unforeseen circumstances.
If there are any specific delivery instructions or requirements, please inform us at the time of placing the order, and we will do our best to accommodate them. We currently offer delivery within Singapore only.
RETURN & EXCHANGE POLICY
We do not accept returns on our perishable baked goods, including cakes, tarts, cookies, and other treats, as they are made to order and cannot be resold. Additional non-returnable items include gift cards and downloadable soft copy products.
Custom cakes and other custom orders are made specifically to your specifications and cannot be returned or exchanged. We work closely with our customers during the design and consultation process to ensure that your custom order meets your expectations.
Damaged or defective products (if applicable)
In the rare event that you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may request photos or other evidence of the damage or defect. If the issue is verified, we will work with you to resolve the issue by offering a replacement or refund.
Changes or cancellation (if applicable)
If you need to make changes or cancel your order, please contact us as soon as possible. Changes or cancellations are subject to our discretion and may not be possible if the order has already been prepared or is in the process of being delivered.
Note that for all perishable goods, cancellation is non-refundable unless given a notice of 30 days or more. For dessert tables, deposit is non-refundable once payment is made and date is confirmed.
Late or missing refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve done so and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item back to us. We reserve the right to not replace items if they were undamaged when delivered/collected.
To return your product, please mail it to Hougang Avenue 7, Singapore. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location. If you are shipping an item over $75, it is recommended to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee the receipt of your returned item.
At Divinity Bakes, we strive to provide high-quality products and excellent customer service. If you have any further questions or concerns regarding our returns and exchange policy, please do not hesitate to contact us.