Frequently asked questions

General

Ordering


We take in orders by email and phone. You can contact us at cupcakedivinity@yahoo.com.sg or at +65 8839 528.5




Do you have a retail store?


We regret to inform you that we are only based online.




Payment


We do not reserve any baking slots till payment is received and confirmed by our team. We require full payment upon confirmation of order. Payment can be made via bank transfer, paynow or paylah. Details will be given once order is confirmed.




Refund/Cancellation Policy


For cakes/cupcakes/desserts, cancellation is NON-REFUNDABLE unless given a notice of 30 days or more. For dessert tables, deposit is NON-REFUNDABLE once payment is made and date is confirmed.




Delivery/Self-collection


Delivery is S$25 per location. Do note that we do not deliver to Airport Cargo Building, Changi Airport, Jurong Island etc. The time slots available are: - 10am - 12pm - 12pm - 2pm - 2pm - 4pm - 4pm - 6pm Delivery is done by a delivery service company, therefore we are unable to specify a timing for delivery. Alternatively, you are welcome to self-collect your cake/cupcakes from us at Hougang Avenue 7!




Terms & Conditions


All baked goods need to be checked, and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery of self-collection. We reserve the rights to not entertain any further complaints thereafter.




For more Info/Enquiries


Do contact us through the form on our 'Contact us' page. You can also email or text us at cupcakedivinity@yahoo.com.sg & +65 8839 5285.





Baked Goods

How far in advance should i place my order?


Orders should be placed at least 2 weeks before collection/delivery date as orders are taken on a first come first serve basis. We do not reserve any baking slots till payment is received and confirmed by our team. We require full payment upon confirmation of order.




Do you make display cakes?


We make display cakes perfect for bridal events, outdoor weddings or magazine shoots. Please kindly contact us for more information.




Can you make a cake that isn't shown in your gallery?


Yes! If you have a design that you would like, which isn't shown in our gallery, just email or text us with pictures of the design you have in mind and we will discuss further from there!




Can you make picture cakes/cupcakes?


We have the capability of printing your pictures, corporate logos or images onto cakes and cupcakes. Displaying your corporate logos on one of our creative cake designs is a great way to brand your company. Corporations have also used picture cakes and cupcakes for brand launches, retirement dinners, charity events and company anniversaries.




How to transport the baked goods?


When transporting your cake/cupcke, it should be placed flat on the floor of your car/boot with anti-slip mat. Do NOT put it on a car seat. Trust us - we've done it, and it is not a good idea.




How to store the baked goods?


Our cakes/cupcakes do NOT need to be refrigerated. Storing cakes/cupcakes with fondant in a refigerator will actually create condensation as soon as you take the cake out. It is best to keep it in an air-conditioned environment.




How many flavours am i able to choose?


For cakes, you are able to choose one flavour for each single tier cake. Thus, for multi-tiered cakes, you will be able to choose a mixture of flavours. For cupcakes, you are able to choose one flavour per 25 mini cupcakes OR one flavour per 12 standard cupcakes.




How much are your cakes per kg?


We sell our cakes by the number of pax eating, and not by weight. Do refer to our Cakes & Cupcakes page for our cake size and price guide.




What does the price shown in your cake guide includes?


Prices shown includes the cake, a reasonable amount of decorations, one set of name and "Happy Birthday" wordings. Normal candles and a plastic knife will also be included. Do take note that the following will bear additional charges: - Numeric candle - 3D handmold numeric candle with design - Cake board with icing - Cake board with fondant - Additional 3D sculptered, people molding, molding accessories, cartoon figurines, plastic cake topper and structures - Additional name Some of the cake toppers shown in our pictures were provided by the customers thus we do not have them readily available. Alternatively, you can provide us with the plastic figurines or cake toppers that you want to place on top of the cake.





faq

DIVINITY

HELP

CONTACT

  • Black Instagram Icon
  • Black Facebook Icon
  • Blogger

Newsletter

© divinity